Frequently Asked Questions

Our Check-in time is 3:00 pm (EST) and Check out Time is 12:00 noon (EST)

Wi-Fi internet access is complimentary for guests.

NO! We are proud to include high-speed wi-fi, fitness options, and much more in the cost of your room. Unlike many other New York City hotels, we do not currently nor have we ever charged a facility fee.

Please ensure that you have read and understand the rate and cancellation policies for your itinerary, and you agree to the hotel's deposit and cancellation policies. You must provide a valid photo ID and credit card at check in. All guests staying in the room must be registered with the front desk. Our hotel is a 100% non-smoking hotel.

We do not offer free shuttle service from the airport.

Yes, we offer both self-parking at a nearby garage and valet parking.
For pricing details, please contact our team at infonyc@lumahotels.com

Yes, on day of arrival or day of departure.

Yes. However, any large items must be discussed with staff prior to shipment due to a lack of storage space fees may apply.

We do not offer rollaway beds. However, cribs will be provided upon request at no charge.

We do not have an onsite business center. However, our concierge will be happy to assist you with the necessary business arrangements.

We do not have an onsite pool.

We do not have an on-site fitness center, but you may inquire about our fitness and wellness program which includes passes to Blink Fitness.

No, LUMA Hotel Times Square is a smoke-free facility. Cleaning fee for smoking is $350

We do not allow pets, with exceptions for service animals.

You may contact us with inquiries regarding your reservation. However, we may not be able to adjust reservations made through other parties. For this reason, we recommend all reservations be made by booking directly on our website.

You must be 18 years old to check in to a room.

Cancellation policy varies based on rate plan/package. Please refer to the cancellation/deposit policy of the rate/package you are looking to book.

Yes, ID is required at check-in.

No, we do not offer connecting rooms.

Yes, you will be charged 100% if your reservation has not been amended prior to check in.

Please submit a Group Request form and our staff will contact you for further assistance.

Please submit a Group Request form and our staff will contact you for further assistance.

Please call the hotel and ask for the Accounting Department.

We accept all major credit cards, cash, wire transfer or company checks (must clear prior to the guest check-in). A credit or debit card is also required at check-in.

Yes, a deposit for incidentals is required upon check-in. A credit card hold is required.

A credit card must be presented.

Entire room stay and tax plus $75 per day for incidentals